Privacy Policy

Last updated: November 2026

This policy explains what personal information DP Skip Hire Essex collects when you visit our website, make an enquiry or hire a skip, how we use it, and the rights you have. We keep it as short and clear as we can.

1. Who we are

DP Skip Hire Essex (“we”, “us”, “our”) is the controller of your personal information. We are a registered waste carrier (registration number CBDU242119).

Business name and legal status: D.P. SKIP HIRE LIMITED
Address: Treetops Arterial Road, North Benfleet, Wickford SS12 9JG
Email: info@dpskiphireessex.co.uk
Phone: 01268 956390

2. The information we collect

We only collect the information we need to answer your enquiry and provide your skip hire. This may include:

• Contact details: your name, phone number and email address.
• Delivery details: the address where the skip will go, where on the property it should be placed, access notes and your preferred delivery and collection dates.
• Booking details: the skip size and service you choose, the type of waste, and any permit we arrange for you.
• Payment details: the amount paid and how. Card payments are handled by our card payment provider, and we do not store your full card number.
• Messages: anything you tell us in an enquiry form, email, phone call or text message.
• Website data: technical information such as your IP address, browser and the pages you visit, collected through cookies. See our Cookie Policy.

3. How we use your information and our lawful basis

• To reply to enquiries and give quotes. Lawful basis: steps taken at your request before entering into a contract.
• To deliver, collect and manage your skip hire, and take payment. Lawful basis: performance of our contract with you.
• To apply for a skip permit if your skip needs to go on a public road or pavement. Lawful basis: performance of our contract with you.
• To keep waste transfer records and accounting records. Lawful basis: legal obligation. Waste law requires us to keep records of the waste we collect, and tax law requires us to keep financial records.
• To deal with complaints, disputes, unpaid invoices or damage to our skips. Lawful basis: our legitimate interests in running and protecting our business.
• To keep our website working, secure and easy to use. Lawful basis: our legitimate interests, and your consent where cookies require it.
• To ask you for a review after your hire. Lawful basis: our legitimate interests. You can ask us not to contact you for this.

We do not sell your information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Who we share your information with

We only share your information where we need to, with:

• Local councils and highway authorities, such as Essex Highways, Southend-on-Sea City Council, Thurrock Council or the London Borough of Havering, when we apply for a skip permit for you.
• Licensed waste facilities that process the waste we collect, where waste records require it.
• Service providers who support our business, such as our website host, email and phone providers, card payment provider, accountant and IT support. They may only use your information to provide their service to us.
• Review platforms, if you choose to leave us a review.
• Police, regulators or courts, if the law requires it, or to protect our rights, for example in a fly-tipping or debt recovery matter.

Some of our service providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place as required by UK data protection law.

5. How long we keep your information

• Enquiries that do not lead to a booking: up to 12 months.
• Customer and booking records, including invoices: 6 years after the end of the financial year, to meet tax and accounting rules.
• Waste transfer notes: at least 2 years, as required by waste law.
• Website form submissions: deleted from the website within 12 months, unless they form part of a booking record.

6. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, where we no longer have a reason to keep it;
• ask us to limit how we use your information;
• object to us using your information based on our legitimate interests, including for reviews or marketing;
• ask us to transfer information you gave us to another organisation; and
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@dpskiphireessex.co.uk or call us. We will respond within one month. There is normally no charge.

7. Keeping your information safe

We use appropriate technical and organisational measures to protect your information. Our website uses a secure (HTTPS) connection, and only people who need your details to provide our service can access them.

8. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. We will acknowledge your complaint within 30 days. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.